Last updated: 7 August 2026
Purpose & Scope
The Potential Ability Group are committed to ensuring all our clients are fully informed in the information we may require, how we use and store all client information, how clients may access and correct their information, how clients may withdraw or amend their prior consent, and in obtaining permission to disseminate any information.
Definitions
Privacy and Confidentiality: The legal and ethical right to have private and personal information treated in confidence.
Policy
The Potential Ability Group staff respect every client’s right to privacy and this document has been written to advise you on how we treat the information we receive about a client. To thoroughly assess, diagnose and provide therapy, we need to collect some personal information from you. To provide a high-quality service, The Potential Ability Group need to obtain information that can sometimes be of a personal nature.
The Potential Ability Group endeavour to ensure that information collected is accurate and complete. Under the Australian Privacy Act, you can amend any information that requires correction or updating, or remove and/or amend your consent at any time whilst it is held by The Potential Ability Group by contacting us in writing:
via post: The Potential Ability Group: PO Box 803, McLaren Vale, SA 5171
via email: office@potentialabilitygroup.com.au
When an individual is unable to provide consent to the collection, use and disclosure of their personal information we will gain written permission on an individual’s behalf from their guardian or carer. If some personal information is not able to be collected, we may be unable to provide certain services. Please note you can refuse consent for storage of some personal information below if required.
Personal Information we require includes, but is not necessarily limited to the following:
Agencies we may need to contact on your behalf include but is not necessarily limited to the following:
Storage of Information
You can be assured that your privacy will always be protected in accordance with Privacy Legislation (Privacy Act 1988). Any information provided to us in hard copy is scanned and uploaded to our practice management software and then shredded. All information held on a computer, or other devices is password protected. Some of this information may be given to government agencies where particular laws require its collection, such as Emergency Services, the NDIS Quality & Safeguards Commission or Child Abuse Reporting Line, or where there may be a serious threat to the life or health of any person. Written information and electronic data will be destroyed after legal obligations to retain it have expired. All files stored online are encrypted and kept in secure storage servers which are in data centres in Sydney and in Western Australia.
How we Communicate
Please note that our primary method of communication is via email. We will ensure that the email subject and content have the least amount of identifiable information in them while still being practical for the recipient, to ensure minimal risk for clients.
What are the Risks of Using Email to Send Information?
All forms of written communication involve an element of risk that information could be read by someone other than the intended recipient. The potential risks of using unsecured or unencrypted email include:
Accessing your Records or Making a Complaint
Under the Privacy Act you have the right to:
You can make these request in writing and addressed to the Privacy Officer of The Potential Ability Group:
Please include reasons why you wish to access these records and/or why you feel the information is incorrect. We will not charge you to access/make changes to these records, however you may be charged for any copies taken. Requests will be assessed as required by law and we will advise you of the reasons if access is denied.
Please note, you can contact our Privacy Officer at any time to discuss your privacy.
Reportable Incidents
Should a reportable incident occur, each participant, and with the participant’s consent, their support network, the providers implementing behaviour support plans and other stakeholders will be included in the review of incidents and notified of the outcome, as applicable.
Shadowing
TPAG is passionate about supporting the next generation of OTs and quality service provision, so you will likely have a student or senior clinician shadowing your OT at some point. You will be provided the option to opt out of this on the referral form or at any time by calling the office on 7200 3216.
Updates to this Policy
We may update this Privacy Policy to reflect changes in law of service offerings. Significant changes will be communicated via email. Your continued use of our services constitutes acceptance of the new terms.
At potentialabilitygroup.com.au, we are committed to protecting your privacy as a client and an online visitor to our website. We use the information we collect about you to maximise the services that we provide to you. We respect the privacy and confidentiality of the information provided by you and adhere to the Australian Privacy Principles. Please read our privacy policy below carefully.
Information We Collect From You
In the course of your visits to our website or use of our products and services, we may obtain the following information about you: name, company name, email address, telephone number, credit card details, billing address, geographic location, IP address, survey responses, support queries, blog comments and social media handles (together ‘Personal Data’).
Our services are not directed to persons under 18 and we do not knowingly collect Personal Data from anyone under 18. If we become aware that a child under 18 has provided us with Personal Data, we will delete that information as quickly as possible. If you are the parent or guardian of a child and you believe they have provided us with Personal Data without your consent, then please contact us.
You can review, correct, update or delete your Personal Data by either logging into your account and making the changes yourself or contacting us directly to do so.
Unsolicited Information
Should we receive ‘unsolicited information’ from an individual, whether it be provided in the course of collecting necessary information or not, we will assess the information and follow the guidelines as per APP3 and APP4 of the Australian Privacy Principles Guidelines and take the appropriate action, which may include deidentifying or destroying this information as soon as possible.
How We Use Your Information
Personally Identifiable Information: We use the information we collect to deliver our services to you, including: communicating with you, providing technical support, notifying you of updates and offers, sharing useful content, measuring customer satisfaction, diagnosing problems and providing you with a personalised website experience.
Marketing communications are only sent to you if you have requested or subscribed to them. You can opt out of our marketing communications at any time by unsubscribing or emailing us and your request will be actioned immediately.
Non-Personally Identifiable Information: We also use the information we collect in aggregated and anonymised forms to improve our services, including administering our website, producing reports and analytics, advertising our products and services, identifying user demands and assisting in meeting customer needs generally.
Any information you choose to make publicly available, such as blog comments and testimonials on our website, will be available for others to see. If you subsequently remove this information, copies may remain viewable in cached and archived pages on other websites or if others have copied or saved the information.
Storage and Security of Your Information
We will use all reasonable means to protect the confidentiality of your Personal Data while in our possession or control. All information we receive from you is stored and protected on our secure servers from unauthorised use or access.
The Potential Ability Group applies a range of security controls to protect our websites from unauthorised access. However, users should be aware that the World Wide Web is an unsecured public network. Users should be aware that there are risks when transmitting information on the internet. Information submitted unencrypted by electronic mail or web forms may be at risk of being intercepted, read, or modified. Some interactive services on this website may request personal information as part of the provision of the service. The Potential Ability Group encrypts all data transmitted between your computer's web browser and The Potential Ability Group computers when you make use of any of these services. The encryption process used by The Potential Ability Group is secure socket layer (SSL). For SSL encryption to work, your browser must support SSL. Credit card information is encrypted before transmission and is not stored by us on our servers.
To enable us to deliver our services, we may transfer information that we collect about you, including Personal Data, across borders for storage and processing in countries other than Australia. If your Personal Data is transferred and processed outside Australia, it will only be transferred to countries that have adequate privacy protections.
We retain your personal information for as long as needed to provide services to you and as otherwise necessary to comply with our legal obligations, resolve disputes and enforce our agreements.
In the event there is a breach of our security and your Personal Data is compromised, we will promptly notify you in compliance with the applicable law.
Cookies and Pixels
A cookie is a small file placed in your web browser that collects information about your web browsing behaviour. Use of cookies allows a website to tailor its configuration to your needs and preferences. Cookies do not access information stored on your computer or any Personal Data (e.g. name, address, email address or telephone number). Most web browsers automatically accept cookies but you can choose to reject cookies by changing your browser settings. This may, however, prevent you from taking full advantage of our website.
Our website uses cookies to analyse website traffic, provide social media sharing and liking functionality and help us provide a better website visitor experience. In addition, cookies and pixels may be used to serve relevant ads to website visitors through third party services such as Google Adwords and Facebook Adverts. These ads may appear on this website or other websites you visit.
Sharing Your Information With Third Parties
We do not and will not sell or deal in Personal Data or any customer information.
Your Personal Data details are only disclosed to third party suppliers when it is required by law, for goods or services which you have purchased, for payment processing or to protect our copyright, trademarks and other legal rights. To the extent that we do share your Personal Data with a service provider, we would only do so if that party has agreed to comply with our privacy standards as described in this privacy policy and in accordance with applicable law. Our contracts with third parties prohibit them from using any of your Personal Data for any purpose other than that for which it was shared.
Disclosure of Your Information
We may from time to time need to disclose certain information, which may include your Personal Data, to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency request. Also, we may use your Personal Data to protect the rights, property or safety of potentialabilitygroup.com.au, our customers or third parties.
If there is a change of control in one of our businesses (whether by merger, sale, transfer of assets or otherwise) customer information, which may include your Personal Data, could be transferred to a purchaser under a confidentiality agreement. We would only disclose your Personal Data in good faith and where required by any of the above circumstances.
Accessing Your Records or Making a Complaint
Under the Privacy Act you have the right to:
You can make these request In writing and addressed to the Privacy Officer of The Potential Ability Group, PO Box 803 McLaren Vale, SA 5171, or
Please include reasons why you wish to access these records and/or why you feel the information is incorrect. We will not charge you to access/make changes to these records, however you may be charged for any copies taken. Requests will be assessed as required by law and we will advise you of the reasons if access is denied.
Please note, you can contact our Privacy Officer at any time to discuss your privacy.
Links to Other Websites
This website may contain links to other websites. These links are meant for your convenience only. Links to third party websites do not constitute sponsorship or endorsement or approval of these websites. Please be aware that we are not responsible for the privacy practices of such other websites. We encourage our users to be aware, when they leave our website, to read the privacy statements of each and every website that collects personally identifiable information. This privacy policy applies solely to information collected by this website.
Updates to this Statement:
We may update our Website Privacy Statement to reflect changes in law of service offerings. We recommend reviewing our statement regularly. Your continued use of our services constitutes acceptance of the new terms.
Contact Us
If you have any questions or concerns at any time about our privacy policy or the use of your Personal Data, please contact us at office@potentialabilitygroup.com.au and we will respond within 48 hours.
